Refund and Returns Policy

Overview

A 77Vape Commercio all'ingrosso globale, we are committed to providing high-quality products and services to our global partners. We do support returns and refunds; however, to ensure a smooth process, all return requests must first be communicated and negotiated with your dedicated sales representative.

General Returns & Refunds

If you need to request a return for a refund, please observe the following guidelines:

  • Contact Sales First: Before sending anything back, you must contact your sales representative to discuss the issue and receive official return authorization.
  • Return to Warehouse: Once authorized, the items must be shipped back directly to our designated warehouse.
  • Condition of Items: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Shipping Costs: Depending on the negotiation with your sales representative, you may be responsible for paying the return shipping costs. Shipping costs are generally non-refundable.

Defective Products & Replacements

For items that arrive with factory defects or damages, we have a streamlined claim process. You do not necessarily need to return defective items unless requested by our team. If you encounter defective products, please follow these steps:

  1. Record a Video: Capture a clear video demonstrating the exact defect or issue with the product.
  2. Submit Proof: Send the video evidence along with your order number to your sales representative.
  3. Replacements in Next Order: Once our technical team verifies the video, we will add the exact replacement units to your next scheduled order and ship them together.

Refund Processing

If your physical return is approved and the items are received at our warehouse, we will inspect the goods and notify you of the final approval or rejection of your refund. Approved refunds will be processed based on the original method of payment or issued as store credit, depending on your agreement with our sales team.

Need Help?

For any questions related to returns, refunds, or defective claims, please reach out to your sales representative directly or contact our wholesale support team.